Crew's on the roof.
Every call still answered.
Built for roofing, HVAC, plumbing, and general contractors. Piquup answers every call, text, and email while your crews work — qualifies the job, books the estimate with the appointment length it really needs, and texts you the ones that can't wait. When the homeowner asks "when's my estimate?" — it knows.
The phone rings while
you're forty feet up.
You're on a roof.
Harness on, nail gun running, gloves you're not taking off for a maybe. The phone buzzes in the truck. By the time you're back on the ground, the homeowner has booked the company that picked up. Every missed call is a missed job.
It's 7pm. The AC just died.
House at 85 degrees, kids can't sleep, and the homeowner is calling down the search results until somebody answers. Emergencies don't wait for office hours — and neither does the competitor with a live line.
An answering service can't book a job.
They take a message. They can't ask about the roof's age, can't tell an emergency from a tire-kicker, can't see your calendar, and they'll never follow up. A message pad doesn't win work — a front office does.
Built for the trades.
Trained on the calls that actually hit a contractor's office — not generic chatbot scripts.
Qualifies the job before it books.
Roof age and leak location. System make, model, and symptoms. Property address, access notes, photos requested by text. Piquup captures what your estimator needs, flags true emergencies, and turns "how much for a roof" into a clean, qualified record — not windshield time wasted on a maybe.
Estimates with real appointment lengths.
A roof inspection holds inspection time. A full re-pipe walkthrough holds walkthrough time. Every estimate lands on your real calendar with the length it actually needs, the homeowner gets a confirmation text, and your estimator gets the full picture before the truck leaves the yard.
Office, sales, and service lines — routed.
One front office across your department lines. New work goes to sales, scheduling to the office, warranty calls to the service manager. When a question needs a human — a PM, an estimator, a foreman — Piquup routes it to the right person, then follows up with the customer itself, so nothing dies in a forwarded voicemail.
Tuned to how you
actually work.
Piquup's intake flows aren't one-size-fits-all. Each trade has its own script, fields, urgency rules, and routing logic.
Roofing
Storm season doesn't ring one call at a time. Piquup triages leak-now from replace-someday, captures what the estimate needs, and keeps the surge from burying your office.
- Active-leak triage vs. replacement inquiry routing
- Roof age, material, story count, insurance claim status
- Photo request by SMS before the estimate visit
- Hot-lead text to your estimator within minutes
HVAC
No-heat in January and no-cool in July are emergencies; a 15-year-old system limping along is a sales call. Piquup knows the difference and books each one right.
- No-heat / no-cool emergency protocol with on-call dispatch
- System age, make, model, and symptom capture
- Maintenance-plan members recognized by phone number
- Repair vs. replacement routing to the right calendar
Plumbing
A burst pipe at 11pm and a slow drain on Saturday are different calls. Piquup captures severity, sets expectations, and gets the urgent ones to your on-call tech.
- Active-water emergency flag with on-call escalation
- Water heater age, symptoms, and location capture
- Camera inspection and estimate scheduling
- Tenant vs. owner callback logic for rentals
Electrical
Sparks and burning smells jump the line. Panel upgrades and EV chargers book like the planned work they are. Piquup triages safety first, then sells.
- Safety-first triage — sparks, burning smell, dead panel
- Panel upgrade and EV charger qualification
- Permit and inspection questions routed to the office
- Service call vs. quoted-work calendar routing
General Contracting
Remodels and additions are long conversations with slow deciders. Piquup captures scope, timeline, and readiness — and keeps following up while they decide.
- Project scope, property type, and timeline capture
- Design-stage vs. ready-to-bid qualification
- Sub and vendor calls routed to the right PM
- Scheduled follow-ups across weeks-long decisions
Restoration
Water, fire, and mold work is won by whoever answers first. Piquup picks up at 3am, captures the loss details, and pages your crew chief while the water's still moving.
- 24/7 emergency intake with crew-chief paging
- Loss type, affected area, and mitigation urgency
- Insurance carrier and claim number capture
- Arrival-window confirmation texted to the homeowner
The office ran itself
while the crews worked.
Every call, text, and email answered; every job qualified; every callback scheduled; every estimate on the calendar — without anyone climbing down a ladder.
AC out — house at 85 degrees
After-hours emergency. Captured system age, symptoms, and address; confirmed it's a no-cool with an elderly resident. First morning slot offered and booked; on-call tech texted the full picture.
Urgent — on-call tech textedRoof estimate — hail damage
Homeowner calling after last week's storm. Captured roof age, material, insurance carrier, claim status. Booked a real inspection-length window on your estimator's Google Calendar; photos requested by text before the visit.
Booked to Google Calendar · Photos requested"When's my estimate?"
Homeowner from Friday calls back. Recognized by phone number. Piquup answers from the calendar: Thursday 2pm, Marcus is coming, here's the confirmation again by text. Nobody radioed the crew. Nobody said "let me check and call you back."
Answered from the calendar · No callback neededSales line — "call me back Thursday"
Homeowner mid-commute, wants a fence-to-fence backyard remodel conversation but not right now. Piquup scheduled the callback for Thu 5:30pm — it makes the call itself, runs the qualification, and books the estimate.
Callback scheduled · Thursday means ThursdayService line — warranty question routed
Customer asks whether last spring's repair is covered. Piquup pulled the job history, routed the question to your service manager with full context — and when the answer came back, followed up with the customer itself.
Routed · Followed upOffice email — inspection rescheduled
The city moved Thursday's rough-in inspection. Piquup answered the email in your company's voice, updated the calendar, and texted the PM so the crew wasn't standing around at 8am.
Answered by email · Calendar updatedRuns on the office you have.
Building for the field.
Live today: Google Calendar and Gmail.
Estimates land on the calendar your office already checks, and your inbox gets watched and answered in your company's voice — today. The field tools contractors actually run are in development now, and we'll say plainly what's live and what isn't.
Google Calendar
Live today. Real availability checked before a slot is offered; estimates written with real appointment lengths while the caller's still on the line.
Gmail
Live today. Incoming email answered in your company's voice, threads kept attached to the customer they belong to — same memory as the phone line.
monday.com COMING SOON
In development — bookings, leads, and job records syncing to the boards your office already runs.
CompanyCam COMING SOON
In development — job-site photos attached to the customer who called about the job, automatically.
DocuSign COMING SOON
In development — contracts and change orders prepared from the job record and sent for signature, then filed back automatically.
Roofr COMING SOON
In development — measurements, quotes, and jobs connected to the call that started them.
What changes after week one.
Missed calls stop being missed jobs.
The 7pm no-cool, the storm-week surge, the Saturday burst pipe — answered, qualified, and booked while your crews stay on the tools. Calls, texts, and email alike.
"When's my estimate?" has an answer.
Piquup knows the calendar, so the homeowner gets the day, the time, and the name — without anyone calling the estimator's cell. Returning customers get recognized by number, and every teammate gets their own seat and login.
Follow-up stops slipping.
"Call me back Thursday" means Thursday. Piquup schedules the callback, makes it, and logs the outcome — so the remodel that needed three weeks of deciding actually hears from your company when they said to call.
See it run on your company.
15-minute walkthrough. We'll show you how Piquup answers your lines, qualifies your jobs, and books estimates to your real calendar — while your crews stay on the tools.