The lead at 7pm Friday
is the one you can't afford to miss.
Built for solo practitioners and small firms. Piquup answers every call, text, and email your office gets. Runs the conflict check before booking. Books consultations to your real calendar with real appointment lengths. Texts you when a PI case walks in the door — and handles intake the way your senior paralegal wishes she had time to.
Most calls don't reach you
during business hours.
You're in court.
Depositions, hearings, client meetings. While you're billing, the phone rings, the texts stack up, and the inbox fills. Three days later the lead is somewhere else — unless something answered all three.
It's 8pm.
A car accident just happened. They Google "personal injury lawyer near me." They call three numbers. Yours rings to voicemail. The other two answered.
An answering service won't work.
They take a message. They can't run a conflict check, can't book the right consult length on your real calendar, and they'll never follow up. A message pad isn't a front office.
Built for legal intake.
Trained on the conversations that actually happen at small firms — not generic chatbot scripts.
Conflict checks before booking.
Cross-references the caller against the matter list you provide. If a conflict surfaces — opposing party, prior representation, family relationship — the caller is informed politely, the inquiry is logged, and no intake is captured. Saves the call you shouldn't have taken.
Routed to the right attorney. Followed up by Piquup.
PI calls land on your PI attorney's calendar. Family law lands on yours. Urgent criminal defense pages the on-call partner. And when a question needs a human answer, Piquup routes it to the right person — then follows up with the client itself, so nothing dies in a forwarded voicemail.
Booked with real appointment lengths.
Every consult drops straight onto your real calendar with the real length it needs — a 30-minute consult holds 30 minutes, an estate-planning sit-down holds the hour. You get a text with the summary, conflict-check result, and source of referral before you've poured your coffee.
Tuned to how you
actually work.
Piquup's intake flows aren't one-size-fits-all. Each practice area has its own script, fields, urgency rules, and routing logic.
Personal Injury
The leads that can't wait. Accident scene, ER, medical leave — every minute matters. Piquup answers, captures circumstances, sets the consult.
- Date of incident, location, police report #, treating physician
- Statute-of-limitations check against your state
- SMS intake packet auto-sent, signed retainer link included
- Hot-lead text to senior partner within 2 minutes
Family Law
High emotion, high stakes, slow-burning decisions. Piquup handles the first call with care, captures what matters, never pushes urgency on someone considering a 10-year decision.
- Capture county, marriage date, children, asset bracket
- Soft-script for emotionally difficult conversations
- Routes urgent custody/DV calls to attorney immediately
- Sends "what to bring to consultation" SMS
Criminal Defense
The 2am call from a holding cell. Piquup handles after-hours triage, gets the urgent detail, pages the on-call partner if the caller is in custody.
- Custody status check — paged-attorney protocol if held
- Bail bond referral if not represented yet
- Charges, jurisdiction, prior representation history
- Family member callback if defendant is incommunicado
Estate Planning
Patient, methodical conversations. Piquup books the will or trust consult with the right level of detail — enough to prepare, not so much it spooks the caller.
- Existing documents, asset complexity, family structure
- Probate vs. trust-based recommendation triage
- Pre-meeting questionnaire SMS
- Power-of-attorney urgency detection
Immigration
Status questions, urgency flags, language preferences. Piquup captures USCIS case numbers, flags expiring documents, and can speak your clients' language on Multi-Location & Custom.
- Visa category, current status, USCIS case # if applicable
- Expiring document detection (deadline-aware triage)
- Multilingual mode (ES, FR, ZH, PT) on Multi-Location & Custom
- Pro bono routing flag for asylum cases
Business Law
Contract reviews, entity formation, employment disputes. Piquup qualifies on company size, urgency, and matter type before booking the partner's calendar.
- Entity type, employee count, prior counsel
- Litigation-readiness flag for active disputes
- Routes to specialist partner (IP, employment, M&A)
- NDA pre-send for sensitive intakes
9 conversations before you
finish your coffee.
Every call, text, and email answered; every conflict checked; every callback scheduled; every matter logged — before you walk into your 9am.
Car accident — caller from the ER
PI inquiry, three hours after the accident. Captured: date, location, hospital, treating physician, insurance carrier. Auto-booked Wed 10am with senior PI partner. Hot-lead SMS sent.
Booked to Google Calendar · You got a textExisting client — case update request
Recognized by phone number. Marcus Lee, matter LAW-2024-0314. Deposition date question routed to his assigned attorney with full context — and once the answer came back, Piquup followed up with Marcus itself.
Recognized · Routed · Followed upConflict check flagged
Divorce inquiry. Caller cross-referenced against your matter list. Opposing party in active matter LAW-2023-0891. Caller informed politely, asked to leave callback. No intake captured.
Conflict — flaggedFamily law consultation
Custody-related, escalating tone. AI flagged urgency to on-call partner. Soft-scripted: empathy first, capture essentials, "someone will call you within 30 minutes." Followed up.
Urgent — partner pagedEstate planning — email from a referral
Referral from Dr. Hu arrived by email overnight. Piquup answered in the firm's voice, captured the essentials, and booked Fri 3pm with Ms. Ortega — pre-consultation questionnaire attached, source of referral logged.
Answered by email · Source: Dr. HuBusiness law — "call me Thursday"
Founder mid-commute, forming a Delaware C-Corp, no time to talk. Asked for a callback Thursday afternoon. Piquup scheduled it for Thu 2pm — it makes the call itself, runs the intake, and books the corporate partner.
Callback scheduled · Thursday means ThursdayPrivilege-aware. Confidential by default.
Bar-rule conscious.
Compliance built specifically for law firms.
Our Multi-Location & Custom tier ships with the legal-compliance package — custom DPAs, attorney-client privilege handling, audit-grade consent tracking, and state-by-state recording-consent logic. Every interaction is treated like it might one day be reviewed by your state bar.
ABA Model Rule 1.6
Client confidentiality preserved. Privileged content auto-flagged in transcripts. Access scoped to assigned counsel only.
Model Rule 5.3
Nonlawyer-assistant supervision standards applied. Every AI action is auditable and attorney-supervisable.
Custom DPAs
Your data processing agreement, your terms, signed before any caller's data touches Piquup. Reviewed annually.
Two-party consent states
State-specific recording disclosure logic. California, Florida, Illinois, Massachusetts, Pennsylvania, Washington — handled automatically.
Privilege handling
Privileged content auto-redacted in shared exports. Audit-logged on every access. Never shared with non-assigned staff.
Audit-ready exports
Full audit trail downloadable for compliance reviews, bar inquiries, or internal investigation.
What changes after week one.
After-hours leads stop dying.
Every 7pm Friday DUI call, every 11pm car accident, every weekend custody email — answered, conflict-checked, booked to your real calendar, and texted to you Monday morning. Calls, texts, and email alike.
Attorney time stops getting eaten.
Returning clients get answered by name — Piquup remembers every client across calls, texts, and email. Questions that need a lawyer route to the right one, and Piquup follows up with the client itself. Every attorney and paralegal gets their own team seat and login.
Follow-up stops slipping.
"Call me Thursday" means Thursday. Piquup schedules the callback, makes it, and logs the outcome — so the almost-clients who needed a week to decide actually hear from your firm when they said they would.
See it run on your firm.
15-minute walkthrough. We'll show you how Piquup answers your calls, texts, and email, runs intake for your practice areas, and books your real calendar.