A three-hour package
never books a thirty-minute slot.
Built for med spas, studios, and wellness practices. Piquup answers every call, text, and email with front-desk warmth — at 2pm or 8pm. It knows every treatment's real duration, holds the buffer your rooms need between clients, answers membership and package questions from your own knowledge, and books straight into Mindbody.
Your clients book at night.
Your desk closes at six.
It's 8pm. She's ready to book.
Clients research treatments at night — after work, after the kids are down. That's exactly when your desk is dark. Piquup answers at 8pm the way your best coordinator answers at 10am: warm, unhurried, and ready to book.
The desk is mid-checkout.
One coordinator, three things at once: a checkout, a consult form, a ringing phone. Somebody waits. Somebody hangs up. The client on hold was calling about your biggest package.
Generic booking tools guess at durations.
A widget that treats a lash lift and a three-hour package the same will wreck a treatment room's whole day. Duration and buffer aren't details — they are the schedule. Piquup books like someone who works there.
Built for treatment-room scheduling.
Real durations, real buffers, real answers — booked the way your best coordinator books, from your own service menu and policies.
Real durations, every time.
A three-hour package books three hours — never a thirty-minute slot. A quick touch-up books like a quick touch-up. Piquup knows every treatment's true length from your service menu and books it against the room, the provider, and the clock you actually run.
Buffer time is sacred.
Room turnover, numbing time, provider resets — Piquup holds the gap your treatments need between clients, so the 2 o'clock never bleeds into the 3 o'clock and your providers stop running twenty minutes behind by lunch.
Answers from your knowledge.
What the signature package includes, how memberships pause, what to avoid before a peel — answered from your business's own knowledge base, in your voice. Clinical questions route to your providers, and Piquup follows up with the client itself.
Tuned to how you
actually book.
Piquup's booking flows aren't one-size-fits-all. Each service line has its own durations, prep, routing, and follow-up cadence.
Injectables
Consults and treatments are different appointments with different lengths. Piquup books each correctly, preps the client, and keeps the follow-up cadence you set.
- New-client consult vs. returning treatment routing
- Provider-specific calendars and durations
- Pre-care instructions auto-sent after booking
- Follow-up visits scheduled at your cadence
Laser & Skin
Series-based treatments with rules. Piquup tracks which session is next, books the right gap between them, and sends the prep that keeps day-of on schedule.
- Series scheduling — session three books like session three
- Patch-test requirements enforced before first sessions
- Sun and shave pre-care reminders by text
- Package progress answered from your records
Facials & Peels
From express add-on to full protocol, every tier holds its true time. Piquup captures add-ons up front so the room is set before the client walks in.
- Tiered durations from your own service menu
- Add-on capture at booking, not at check-in
- Downtime expectations set from your policies
- Room and esthetician routing
Body Contouring
Long sessions, big blocks, zero tolerance for a mis-sized slot. Piquup protects the block, preps the client, and confirms twice.
- Multi-hour blocks booked at full length, with buffer
- Consult-first flow for new clients
- Session prep and arrival instructions by text
- Confirmation plus reminder before every session
IV Therapy & Wellness
Drip menus, memberships, and walk-in-or-book flexibility. Piquup answers the menu questions from your knowledge and books the chair for the real infusion time.
- Infusion-length scheduling per drip, per chair
- Menu and ingredient questions from your knowledge base
- Members recognized and booked at member terms
- Clinical questions routed to your medical staff
Memberships & Packages
The questions that eat your desk's afternoon. Piquup answers them from your own policies, in your voice, and routes the exceptions to a human.
- What's included, answered from your knowledge base
- Pause, renewal, and upgrade requests routed and tracked
- Package balances honored at booking
- Members greeted by name, on every channel
Booked solid before the desk
opens tomorrow.
Every call, text, and email answered; every duration honored; every reminder sent; every callback scheduled — while the lights in the studio are off.
New client — signature package
Asked what the three-hour signature package includes. Piquup answered from the spa's own knowledge base — warm, specific, unhurried — and booked the full three-hour block with room buffer. Not a thirty-minute slot.
Booked 3 hours · Into MindbodyReturning client — "the usual"
Recognized by phone number. Same esthetician, same treatment, real duration, buffer held. Pre-care instructions re-sent by text because her last visit was four months ago.
Recognized · Booked · Pre-care sentConfirmation cascade
Every client on tomorrow's book confirmed by text before the desk opened. One asked to move her peel; Piquup rebooked her — correct duration, correct buffer — without anyone touching the schedule.
Confirmed · One rebookedMembership email — pause request
Client emailed asking to pause her membership before a long trip. Piquup answered from your policies, routed the exception to the manager — and followed up with the client itself once it was approved.
Answered · Routed · Followed up"Call me back Thursday"
Client deciding between two laser series, not ready to commit mid-workday. Piquup scheduled the callback for Thu 4pm — it makes the call itself, answers her remaining questions, and books the series.
Callback scheduled · Thursday means ThursdayReminder catches a conflict
Tomorrow's body-contouring client replied to her reminder — a work trip came up. Rescheduled on the spot instead of no-showing, and the multi-hour room block went back on the book with a full day to fill it.
Rescheduled — block reopenedFewer empty rooms.
Fewer no-shows.
Confirmations, reminders, callbacks — nothing falls through.
No-shows don't drop because of one reminder. They drop because every step happens on time, every time: a confirmation at booking, a reminder before the visit, a real callback when a client wants to think — and Mindbody as the single schedule of truth, so what Piquup books is what your rooms run.
Mindbody
Live today. Piquup books against the schedule you already run — right service, right duration, right provider. No double-entry, no double-booking.
Real durations
Every treatment booked at its true length from your service menu — the three-hour package holds three hours, always.
Buffer time
Turnover, numbing, resets — the gaps your rooms need are held between every pair of clients, automatically.
Confirmations & reminders
Confirmation at booking, reminder before the visit, changes handled in the same text thread — no phone tag.
Scheduled callbacks
"Let me think about it" gets a real callback at a real time. Piquup makes the call itself and books when she's ready.
Your knowledge base
Packages, memberships, pre-care, policies — answered the way you wrote them, in your studio's voice.
What changes after week one.
Evenings become booking hours.
The 8pm researcher becomes tomorrow's 2pm appointment instead of another studio's client. Calls, texts, and email answered with the same warmth your desk gives at ten in the morning.
The schedule holds its shape.
Real durations and sacred buffers mean providers stop running behind, rooms stop sitting mis-booked, and the day your coordinator planned is the day that actually happens.
No-shows stop surprising you.
Confirmations at booking, reminders before the visit, scheduled callbacks for the undecided — conflicts surface early enough to refill the room, and every client is remembered across calls, texts, and email.
See it run on your studio.
15-minute walkthrough. We'll show you how Piquup answers like your best front desk, books real durations with real buffers straight into Mindbody, and keeps tomorrow's book full.