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FAQ

Straight answers.

What people ask before they join the waitlist: when it opens, what happens next, and what the manager does today.

01Before you join
Q 01 to 04
When does Piquup open?

There is no date to promise. Piquup is running for a small number of real businesses while we fix what breaks, and it opens more widely when it is ready, not on a calendar date. Waitlist members hear first, and you can hear it work today: (470) 695-9004 answers as a Piquup agent.

What happens after I join the waitlist?

You get a confirmation, then you hear from us when it is your turn. Early access goes to the list in order, and there is something for joining early. We may reach out first to ask what kind of business you run, so your setup is ready before you are. No sales calls.

Is Piquup for a business like mine?

Piquup is built for small service businesses: the kind where the phone, the calendar, and a few teammates are the operation. Contractors, clinics, studios, law offices, home services. If your day is calls, bookings, and questions that need the right person, it fits. If your business runs on a warehouse or a storefront register, it is not built for that.

What does it cost?

A flat monthly rate shaped to your business: how many lines, how much volume, which systems you need. We quote it up front, before you commit, and it does not change with call counts.

02How it works
Q 05 to 12
What is Piquup?

An AI business manager for small service businesses, not a phone system. Five jobs, one record: it picks up every call, text, and email on your number and books real jobs on your real calendar; it remembers every customer; it notices what changed in your week; it drafts the next move and waits for your yes; and it answers your questions about the business from the dashboard or your agent. Picking up, booking, and remembering run today. The noticing and the outreach are marked building or next wherever they appear on the site.

What does Piquup connect to?
LiveGoogle Calendar · Gmail · your agent (Claude Code, Codex, Cursor)
SandboxMindbody
Not connectedStripe · monday.com · CompanyCam · Roofr · DocuSign

A named third party either connects or it does not, and every card on the integrations page says which. Incorporation, with a compliance calendar, is on the roadmap.

Are the bookings real?

Yes. Piquup reads your Google Calendar live, holds the slot while the caller is still on the line, books the length the job actually takes, then texts the customer a confirmation. No double-booking, no copying from a message pad.

What happens when it cannot answer?

It does not guess. Piquup texts the question to the teammate who would know, and one line back is all it needs. It turns that reply into a polished answer sent to the customer from the business, and logs the whole exchange on the customer's record. Nothing sends in your name until a person has answered.

How does work get to the right person?

Two ways, one rule: the person who can do it gets it. A job that has to happen now, like a breakdown or a burst pipe, becomes a ticket from your website form, a call, or a text. Piquup tells you, then offers it to the nearest technician who can take it, your own crew first and then the network you approve, by text and then by call. The first yes wins, the customer gets an estimated arrival and a map pin, and if nobody takes it, Piquup calls you. A question inside the business goes to the seat that would know, gets answered by text, and returns to the customer as a finished answer from your business. Dispatch is marked building: it runs for one pilot business today.

Do I keep my phone number, and do I need to be technical?

You keep your number; Piquup answers on it, or gives you a new one if you would rather start clean. Setup is a conversation and a plain dashboard: your hours, your services, your booking rules, what counts as urgent. Teammates join from an invite link. There is nothing to install and nothing to code.

Who can see my customers' conversations?

You and the teammates you invite. That is it. We do not train shared models on your data, everything is encrypted in transit and at rest, and you can export every transcript and record any time you ask.

Can I run it from Claude Code, Codex, or Cursor?

Yes. Connect from Claude Code, Codex, or Cursor, sign in with your Piquup account, and the agent and the dashboard become two windows onto one business. Anything touching money waits for your approval in the dashboard.

Piquup · AI business manager

The rest is a conversation.

Piquup is open by waitlist. Join it, or ask us directly at hello@piquup.com.